Launched in 2018, this virtual assistant supports MyBreak vending machine users. Initially accessed through Facebook Messenger, users can now scan a QR code on machines to reach a support page with multiple contact options.
We collaborated with MyBreak’s operations team to identify key support needs, crafting the assistant’s “brain” and required flows. Using Bound’s proprietary NLU engine, the assistant offers flexible interpretation of user inputs, guiding users through support flows smoothly.
High Efficiency
10,000+ users and 15,000+ interaction
Scalable Engagement & Satisfaction
85%+ success rate with growing engagement, without extra staffing needs insuring 24/7 immediate response to customers.
