To streamline the response process and reduce repetitive inquiries, the show production team for The Voice Portugal tasked us with automating their interaction system using advanced chatbot technology.
The primary goals were to reduce team size and provide instant 24/7 responses. Leveraging our proprietary Natural Language Understanding (NLU) engine, we developed a sophisticated chatbot for the 2018 season, capable of handling a wide range of user interactions efficiently.
10,000+ Messages Exchanged
High user engagement.
2,000+ Users Served
Broad audience reach.
80% Success Rate
Accurate and satisfactory responses.
150% Increase in Page Engagement
Boosted user interaction.
300% Increase in Page Reach
Expanded digital footprint.
The chatbot not only reduced the need for a large support team but also ensured fans received timely, accurate responses, improving user satisfaction and overall engagement.
This project, executed in partnership with KeepItReal, marked the first intelligent chatbot used for a TV show in Portugal, setting a new standard for audience interaction.
Press article here.
